RECOMMENDED Website + Blog: THE EMOTIONS LAB

By Georgina Jacobs

🔺IMPORTANT: This is NOT an advert! This is just my free and honest opinion. I've already recommended other interesting websites, tools and videos, and I'll continue doing so in the future as long as I come across things worth recommending.

Why do I recommend this website? Simply because I think it is interesting, useful and fun, and it contributes to our understanding of our own feelings and those of people around us.

👉 GO TO THE EMOTIONS LAB WEBSITE

👉 GO TO THE EMOTIONS LAB BLOG

💡Below is a brief website overview

Active Listening: Hear What People Are Really Saying (From MindTools)

❓QUIZ ⇒ How Good Are Your Listening Skills?

💡Infographic ⇒ View and Download Full-Size Infographic Here 

How well you listen has a major impact on the quality of your relationships with others. 

[…] Given all the listening that we do, you would think we'd be good at it! In fact, most of us are not, and research suggests that we only remember between 25 percent and 50 percent of what we hear, as described by Edgar Dale's Cone of Experience. That means that when you talk to your boss, colleagues, customers, or spouse for 10 minutes, they pay attention to less than half of the conversation.

Turn it around and it reveals that when you are receiving directions or being presented with information, you aren't hearing the whole message either. You hope the important parts are captured in your 25-50 percent, but what if they're not?

RECOMMENDED: Skills 360 – Business English Pod (More than Business English)

By Georgina Jacobs

🔺IMPORTANT: This is NOT an advert! This is just my honest (and free) opinion. I've already recommended other interesting websites, tools and videos, and I'll keep on doing so in the future as long as I come across things worth recommending.

Why do I recommend this website? Simply because find it useful. Business Skills 360 podcast lessons provide essential tips and language for communicating in English, along with free transcripts, vocabulary quizzes and PDF downloads. (Lessons are listed on the website by the date published, with the more recent lessons at the top. All podcasts are free, and so are most resources though the latest lessons may require a subscription.)

💡Below is a brief podcast lesson overview:

How to tell if you’re being ‘breadcrumbed’ at work, by Emily Torres (From BBC Worklife)

👉By Emily Torres

👉READ FULL ARTICLE: Are you being ‘breadcrumbed’ at work?

From: BBC Worklife / Credit: Getty Images/iStockphoto

Stop breadcrumbing me!

🚩Is your boss commitment-phobic?

Our modern dating vocabulary is making its way into our work lexicon, and it’s bringing more life and colour to the way we describe our experiences. Have you ever been ghosted by a potential employer? Or have you ghosted them? Now, thanks to the latest series of the reality TV show Love Island, we have a new word for an old practice: breadcrumbing.

Are you heading for BURNOUT?

Credit: GETTY IMAGES

Here are two excerpts from two reading articles and three videos on burnout: what it is, what its consequences are and how you can avoid it.

👉How to tell if you’re close to burning out, by Zaria Gorvett (From BBC WORKLIFE) 

The World Health Organization (WHO) has redefined burnout as a syndrome linked to chronic work stress. There’s a difference between a busy workload and something more serious, writes Zaria Gorvett.

[…] Late last month [June 2019], the WHO announced that the trendy problem will be recognised in the latest International Classification of Diseases manual, where it is described as a syndrome “resulting from chronic workplace stress that has not been successfully managed”.

The 101 people, ideas and things changing how we work today (From BBC Worklife)

👉 The 101 people, ideas and things changing how we work today

👉 GO TO BBC WORKLIFE 101

The world of work is in transition. Are you ready?

In Japan, companies are encouraging employees to go for lunchtime sleep, or hirune. It could contribute to a better working environment. (From BBC / Image credit: Piero Zagami and Michela Nicchiotti.)

The world of work is being struck by waves of change. Some are vast and visible – leaps in machine learning and artificial intelligence or the rise of ‘do anything from anywhere’ technologies. Other ideas are just beginning to emerge – like monitoring content to ensure proper gender balance, or rethinking office design to promote air quality. Behind it all are the people whose ideas and attitudes have the potential to shape the next chapter of our lives.

[In this reading article] are the 101 indispensable things that you need to know about our work-life future:

How Good Are Your Listening Skills? (From MindTools)

Understanding Someone's Entire Message

For many of us, listening is the communication skill we use the most. Yet, many people listen poorly, and they rarely think to improve this important skill.

They get distracted by their own thoughts or by what's going on around them, and they formulate their responses before the person who they're talking to has finished speaking. Because of this, they miss crucial information.

Good listeners, on the other hand, enjoy better relationships, because they fully understand what other people are saying. Their team members are also more productive, because they feel that they can discuss problems easily, and talk through solutions.

So, how good do you think your listening skills are? Test them HERE, and then find out how you can improve.

❓How Good Are Your Listening Skills?

How to escape the ‘hyperactive hivemind’ of modern work, by William Park (From BBC Worklife)

👉 By William Park

Should ‘deep focus’ become a central pillar of workplace culture?

The constant ping of messages that keep us plugged into work chatter might be doing more harm than good. We feel we must respond – it is about work, after all. But always being switched on means we never have the chance to think deeply. And that is a problem for companies that want to get the most out of their employees.

Copyright : Evgenii Naumov

The next great revolution in the office will need to correct this, according to one man who wants to reset the way we work. He believes that the value someone can bring to a company will be judged not by their skill, but by their ability to focus. But how do we find the time to shut off distractions and do our best work?

Why we should learn to love awful corporate buzzwords, by Meredith Turits (From BBC Capital)

👉 By Meredith Turits

Why we all need to be a little more zen about grating corporate language.

Is vacuous corporate babble diminishing our capacity to think clearly at work? (Credit: Getty Images)

I just wanted to circle back on this. Have we digested the learnings from our fact-finding mission? I need to leverage these insights in the deliverables.

Perhaps you haven’t received this email verbatim, but if you glance back through jargon-littered emails from various jobs you’ll probably find something startlingly similar. Corporation, start-up, sole proprietorship or family company: bad business speak is endemic to many work environments – and, sometimes, infuriating.

In what can seem like universal condemnation, business jargon is considered bad form. There are dozens of overused words that some argue make smart people sound less intelligent. Movements have even sprung up to bin corporate speak.

Yet the backlash might not be worth the effort.

👉 GO TO FULL ARTICLE: In defense of corporate buzzwords

USAGE: "Enquire" Or "Inquire"? (From Oxford Lexico Usage)

The traditional distinction between the verbs enquire and inquire is that enquire is to be used for general senses of ‘ask’, while inquire is reserved for uses meaning ‘make a formal investigation’.

In practice, however, enquire, and the associated noun enquiry, are more common in British English while inquire (and the noun inquiry) are more common in American English, but otherwise there is little discernible distinction in the way the words are used.

Some style guides require that only inquire or only enquire be used.

• Could I enquire about your mother's health?
• She inquired about the library's rare books collection.
• Every enquiry is very welcome.
• Adam helped the police with their inquiries.

'Enquire' or 'inquire'? (1:45 minutes)

Both words derive from the Old French enquerre, from a variant of the Latin inquirere, based on quaerere 'seek'. The same root word can be seen in various modern English words, including acquire, require, conquer, quest, request, inquest, and question.

👉GO TO OXFORD: "Enquire" Or "Inquire"?

💡GO TO OXFORD LEXICO and See more from Usage

enquire or inquire (2:00 minutes)

WEEKLY PICKS - 28 - READ and LISTEN SPECIAL

This is a weekly selection of free online self-study materials and resources for you to further improve your English language skills and have fun – ENJOY!

👓+ 🎧THIS WEEK ⇒ READ + LISTEN SPECIAL! 

These are not typical reading and listening comprehension exercises. On these websites, you will find a list of podcasts or recordings that you can listen to while reading transcripts. Reading and listening is an easy and effective way of developing your listening skills, improving your pronunciation and building up on your vocabulary at the same time.

📌AMERICAN CUSTOMS AND TRADITIONS

• 1. America: Land of Opportunity
• 3. The U.S. Federal Government
• 7. Valentine's Day – A Holiday of Love and Friendship
• 14. Labor Day – A Holiday to Honor Workers
• 16. Halloween – A Holiday for Costumes and Candy
• 19. Thanksgiving – Families Coming Together
• 21. One Country, Many Taxes
• 31. Private Schools – An Expensive Educational Alternative
• 33. Driving in the United States
• 47. Museum Mile in New York City
• 49. The Statue of Liberty Enlightening the World
• 56. Funeral Customs in the United States
• 58. Social Class in the United States
• 69. Central Park
• 100. Baseball: The National Pastime

👉GO TO FULL LIST (128 short listening + reading articles)

📌BUSINESS ENGLISH POD ⇨ SKILLS 360

• Skills 360 – Levels of Formality in English (Part 1) (Free resources: Lesson Module | Quiz & Vocab | PDF Transcript)
• Skills 360 – Levels of Formality in English (Part 2) (Free resources: Lesson Module | Quiz & Vocab | PDF Transcript)
• Skills 360 – Communicating Clearly in English (1) (Free resources: Lesson Module | Quiz & Vocab | PDF Transcript)
• Skills 360 – Communicating Clearly in English (2) (Free resources: Lesson Module | Quiz & Vocab | PDF Transcript)
• Skills 360 – Leading Group Decision-Making Meetings (1) (Free resources: Lesson Module | Quiz & Vocab | PDF Transcript)
• Skills 360 – Leading Group Decision-Making Meetings (2) (Free resources: Lesson Module | Quiz & Vocab | PDF Transcript)
• Skills 360 – Getting the Most out of a Conference (Part 1) (Free resources: Lesson Module | Quiz & Vocab | PDF Transcript)
• Skills 360 – Getting the Most out of a Conference (Part 2) (Free resources: Lesson Module | Quiz & Vocab | PDF Transcript)
• Skills 360 – Presentations: Connecting with your Audience (1) (Free resources: Lesson Module | Quiz & Vocab | PDF Transcript)
• Skills 360 – Presentations: Connecting with your Audience (2) (Free resources: Lesson Module | Quiz & Vocab | PDF Transcript)
• Skills 360 – Teleconferences (Part 1) (Free resources: Transcript | Quiz & Vocab | PDF Transcript | Mobile Quizzes)
• Skills 360 – Teleconferences (Part 2) (Free resources: Transcript | Quiz & Vocab | PDF Transcript | Mobile Quizzes) 

👉All Business English Skills 360 Lessons (Learn business English skills for communicating effectively at work. All Skills 360 lessons are listed on this webpage by the date published, with the more recent lessons at the top.)

📌 VIDEOS

925 English Lesson 9 - How to Talk about your Ideas in English | Business English Conversation (9:57 minutes)

925 English Lesson 10 - How to Agree with Ideas in English | Business English Conversation (9:27 minutes)

925 English Lesson 11 - How to Disagree with Ideas in English | Business English Conversation (10:00 minutes)

MORE PICKS NEXT WEEK!

RESILIENCE - Bouncing back from adversity

👉 Excerpts from PSYCHOLOGY TODAY ⇒ GO TO FULL ARTICLES

All About Resilience

Adversity is a fact of life. Resilience is that ineffable quality that allows some people to be knocked down by life and come back at least as strong as before. Rather than letting difficulties or failure overcome them and drain their resolve, they find a way to rise from the ashes. Psychologists have identified some of the factors that make a person resilient, among them a positive attitude, optimism, the ability to regulate emotions, and the ability to see failure as a form of helpful feedback. [...] Resilience is not some magical quality; it takes real mental work to transcend hardship. But even after misfortune, resilient people are able to change course and move toward achieving their goals. There's growing evidence that the the elements of resilience can be cultivated.

From: https://positivepsychologyprogram.com/resilience-quotes/

Bouncing Back From Tough Times

[...] Do you demand a perfect streak, or can you accept a mix of losses and wins? Resilience is about getting through pain and disappointment without letting them crush your spirit, and research continues to uncover what resilient people do as they persist after missteps, accidents, and trauma. Stories of ordinary people thrust into extraordinarily challenging circumstances prove that disasters can be overcome—and can even make one stronger.

The Power of Failure

To fail is deeply human, as is the capacity to inspect, learn from, and transcend failure. That doesn’t mean one needs to pretend that it’s pleasant to fail or simply ignore the frustration that arises when a goal falls out of reach. But accepting the feelings that come with failure, being curious about them, and resisting the urge to judge oneself too harshly are critical skills to cultivate. Ultimately, failures are no more than stumbling blocks on the proverbial path to success: The lessons they teach have implications for humility, maturity, and empathy.

Linda Raynier ⇒ Fear of Failure (How to Overcome the Fear of Failure) (7:37 minutes)

👉 Excerpt from AMERICAN PSYCHOLOGICAL ASSOCIATION ⇒ GO TO FULL ARTICLE

The Road to Resilience

How do people deal with difficult events that change their lives? The death of a loved one, loss of a job, serious illness, terrorist attacks and other traumatic events: these are all examples of very challenging life experiences. Many people react to such circumstances with a flood of strong emotions and a sense of uncertainty.

Yet people generally adapt well over time to life-changing situations and stressful conditions. What enables them to do so? It involves resilience, an ongoing process that requires time and effort and engages people in taking a number of steps.

This brochure is intended to help readers with taking their own road to resilience. The information within describes resilience and some factors that affect how people deal with hardship. Much of the brochure focuses on developing and using a personal strategy for enhancing resilience.

💡 GO TO FULL ARTICLE for more information about:

• What is resilience? 
• Resilience factors & strategies 
• 10 ways to build resilience 
• Learning from your past 
• Staying flexible 
• Places to look for help
• Continuing on your journey

From: https://www.apa.org/helpcenter/road-resilience.aspx

👉 Excerpt from MIND TOOLS ⇒ GO TO FULL ARTICLE

Developing Resilience - Overcoming and Growing From Setbacks

According to legend, Thomas Edison made thousands of prototypes of the incandescent light bulb before he finally got it right. And, since the prolific inventor was awarded more than 1,000 patents, it's easy to imagine him failing on a daily basis in his lab at Menlo Park.

In spite of struggling with "failure" throughout his entire working life, Edison never let it get the best of him. All of these "failures," which are reported to be in the tens of thousands, simply showed him how not to invent something. His resilience gave the world some of the most amazing inventions of the early 20th century, such as the phonograph, the telegraph, and the motion picture.

"I have not failed. I've just found 10,000 ways that won't work."– Thomas Edison

In this article, we'll examine resilience: what it is, why we need it, and how to develop it; so that we have the strength and fortitude to overcome adversity, and to keep on moving forward towards our dreams and our goals. (Continue reading)

How Emotionally Intelligent Are You?

Boosting Your People Skills

We all know people who are in full control of their emotions. They're calm in a crisis, and they make decisions sensitively, however stressful the situation.

We also know people who can read the emotions of others. They understand what to say to make people feel better, and they know how to inspire them to take action.

People like this have high emotional intelligence (or EI). They have strong relationships, and they manage difficult situations calmly and effectively. They're also likely to be resilient in the face of adversity.

So, how emotionally intelligent are you, and how can you develop further? Find out below.

❓ QUIZ ⇒ How Emotionally Intelligent Are You?

💡 You may also be interested in:

• FREE PERSONALITY TEST: Which personality type are you?

Core Values Are What You Believe, by Susan M. Heathfield (From The Balance Careers)

👉By Susan M. Heathfield (From The Balance Careers)

What Are Your Most Significant Beliefs and Needs?

Core values are traits or qualities that you consider not just worthwhile, they represent an individual's or an organization's highest priorities, deeply held beliefs, and core, fundamental driving forces. They are the heart of what your organization and its employees stand for in the world.

Core values are intrinsic to form the vision of your organization that you present to the world outside of your organization. Your core values are fundamental to attracting and retaining the best, most contributing employees.

Core values define what your organization believes and how you want your organization resonating with and appealing to employees and the external world. [They] should be so integrated with your employees and their belief systems and actions that clients, customers, and vendors see the values in action.

For example, [...] when customers tell the company that they feel cherished by the business, you know that your employees are living your core value of extraordinary customer care and service.

Core values are also known as guiding principles because they form a solid core of who you are, what you believe, and who you want to be going forward.

👉 GO TO FULL ARTICLE

📌 Core Values Form the Foundation of Your Organization
Values form the foundation for everything that happens in your workplace. The core values of the employees in your workplace, along with their experiences, upbringing, and so on, meld together to form your corporate culture. [...]

📌 How to Identify Your Core Values

Your goal, when you identify the core values of your organization, is to identify the key core values, not a laundry list of cookie-cutter values that you copied from another organization's list of core values. An organization's employees would have a hard time living any more than 10-12 core values (at a maximum). Four-six is better and easier to hold front and center in everything you do. [...]

📌 Develop Value Statements From Your Core Values

Value statements describe actions that are the living enactment of the fundamental core values held by most individuals within the organization. For example, a nursing group of employees identified caring service as one of their core values. When they wrote their value statements, one was, "We will respond to all customer calls within one minute." Another values statement was, "No patient shall ever run out of medication from the drip line."

Values play a defining role in employee motivation and morale. [...] Values such as integrity, empowerment, perseverance, equality, self-discipline, and accountability, when truly integrated within the culture of the organization, are powerful motivators.

They become the compass that the organization uses to select staff members, reward and recognize employee performance, promote employees to more senior roles, and guide interpersonal interaction among staff members.

📌 5 EXAMPLES of the Real World Impact of Core Values

📌 The Downside to Identifying Values

The downside to identifying values occurs when an organization's senior leaders claim to hold certain values and then behave in ways that are contradictory to their stated values. In these workplaces, values deflate motivation because employees don’t trust their leaders’ word.

Remember that employees are like radar machines watching everything you do, listening to everything you say, and watching your interaction with customers and their coworkers. They see your values in action every day at work—or they do not.

Employees want to work in a workplace that shares their values. They want their overall work culture to promote being a part of a whole system that is much bigger than themselves. They experience motivation and engagement when their workplace exhibits their most important core values. Never underestimate the power of core values in creating a motivating work environment—or not. Your choice.

👉 GO TO FULL ARTICLE

💡 You may also be interested in:

• Values and Beliefs That Form the HR Articles Foundation
• Culture: Your Environment for People at Work
• Reasons Why Employees Hate HR
• You Can Inspire Great Referrals From Your Employees

How many is a billion? (From Oxford Dictionary – Explore)

🔗 How many is a billion? (From Oxford Dictionary – Explore)

💡 In British English, a billion used to be equivalent to a million million (i.e. 1,000,000,000,000), while in American English it has always equated to a thousand million (i.e. 1,000,000,000). British English has now adopted the American figure, though, so that a billion equals a thousand million in both varieties of English.

The same sort of change has taken place with the meaning of trillion. In British English, a trillion used to mean a million million million (i.e. 1,000,000,000,000,000,000). Nowadays, it's generally held to be equivalent to a million million (1,000,000,000,000), as it is in American English.

The same evolution can be seen with quadrillion and quintillion. In British English, a quadrillion used to mean a thousand raised to the power of eight (1024), and is now understood to be a thousand raised to the power of five (1015). A quintillion, in British English, used to mean a million raised to the power of five (1030), and is now most commonly held to be a thousand raised to the power of six (1018).

Even higher are sextillion, septillion, octillion, nonillion, and decillion, some of which are not common enough to be included in OxfordDictionaries.com yet.

Other terms follow the same linguistic pattern (ending with -illion) but do not refer to precise numbers. These include jillion, zillion, squillion, gazillion, kazillion, bajillion, and bazillion. All of these words are used informally to refer to an extremely or indefinitely large number.

How many is a billion? (2:02 minutes)

💡 See other Vocabulary Questions.

💡Take a look at some differences between British and American English.

💡 Or you may be interested in:

• COMMONLY CONFUSED WORDS (from Oxford Dictionaries)
• What is the origin of the word 'quiz'?
• What is the origin of the word 'OK'?
• A BRIEF HISTORY OF SINGULAR 'THEY' (From Oxford English Dictionary Blog)
• What is the origin of symbols like '@' and '#'? + The Origin of Other Signs! (from Oxford Living Dictionaries)
• Other questions about the origins of words and phrases

CV / RESUME WRITING (Posts from Glassdoor Blog + Videos)

Resume Hacks - How to Make a Resume Stand Out (9:00 minutes - By Linda Raynier)

📝 How to Write a Resume (From Glassdoor Blog)

[… This article] will take you through all the essential steps of crafting this career document, from how to structure its many sections to how to make sure a spelling error doesn’t sneak in. […]

How to Structure a Resume

This is what the perfect resume looks like: it's got a simple, clean design and a clear way to contact the job candidate, plus it makes the applicant's experience stand out. You'll need to add your work experience, education — including any specialized training you may have received — your skills, and the best way to contact you. (Adding references to your resume is optional.) […]

For example, professional resume writer Peter Yang told Glassdoor that there's no rule that your education section must come before your work experience section. If your work experience is more relevant to the position for which you're applying—or if your education doesn't match the position's requirements—then your degree should be placed at the bottom of your resume. But if your GPA is sure to wow, or you’re a recent graduate without much experience, put your degree toward the top. In other words, structure your resume in a way that makes sense for you — and that shows off your strongest assets for the specific job for which you're applying.

Lastly, beware of leaning too heavily on traditional resume templates. They may make writing your resume easier, but they also won't help you stand out in a pile of other resumes. "People too often use a standardized resume," said Aikman, "and don't think from a creative perspective."

Instead, Aikman told Glassdoor, "You should consider, 'What does this employer think about? What are they looking for? What can I communicate visually?' You are trying to communicate to someone else, so think about what they want to see. What works for the engineering industry does not work for the marketing industry; [and] therefore, you have to style it toward the person who is going to be reading it."

How to Showcase Your Skills, Education & More

Career experts agree: finding a way to quantify or paint a picture of your skills is the most effective way to show them off on your resume. So, what does that look like?

It means stripping words such as "results-oriented" and "hardworking" from your resume. Why? They're overused, and they're not specific enough. Instead, use verbs "that really pinpoint what was accomplished, i.e. influenced, improved, achieved, etc.," according to expert Susan Joyce. "This way, there is no miscommunication about a candidate’s qualifications."

Job coach Angela Copeland told Glassdoor, "if you want to show that you’re results-oriented and hardworking, share the numbers. Rather than stating that you’re an 'excellent digital marketer,' prove it. Say something that reflects your actual results, such as, "grew online sales and revenue by 200 percent in one year.'"

But when it comes to showcasing your skills, education, and anything else you want to stand out, there are more words you need to focus on than just verbs. Recruiters and applicant tracking systems scan your resume for exact keywords that match the job description. So, one way you'll ensure you can show off those skills is to pepper your skills section with those keywords. For example, Yang told Glassdoor, if the job description for a software engineering position requires candidates have knowledge of object-oriented design and you took a course on object-oriented programming in college, note it on your resume. You can include it in your education or your skills section.

How to Edit Your Resume

You've written your resume, and read it twice, but that's not enough. A good editing job will take a little longer—and some specific tactics meant to catch resume errors.

First, don't attempt to edit your resume until it's done. […]

Next, never try to edit your resume right after you've written it. In fact, you should give yourself a 24-hour break before editing your resume. With time away, you'll see your resume with fresh eyes and for what it really is—not what you meant it to be.

When you give your resume a read, try reading your resume backward. It sounds odd — and it's not always easy — but reading backward forces you to focus on each word, and helps you better catch both spelling and grammatical errors in the text.

Ask a friend or family member to read your resume, too. They may spot errors that you missed or have suggestions for how to show yourself in an even better light.

Then, fact-check your resume. Check the spelling of proper nouns — think: company names, addresses, etc. — and make sure you have the current contact information for any references you've chosen to add. These things might have changed since you last applied for a job.

And lastly, be sure to look for these common resume pitfalls before you press send. […]

💡 A few examples:

• 13 Attention-Grabbing Resume Examples
• "This Resume Got Me Internship Offers from Google, NSA & More"
• Here’s What the Perfect Resume Looks Like

💡 More from Glassdoor Blog:

• 6 Resume Myths That Won’t Get You The Job
• Ask a Resume Writer: Am I Trying Too Hard?
• 7 Things Your Resume Is Missing
• What Hiring Managers Expect on Resumes Now
• 21 Words To Never Include In Your Resume
• 11 Skills, Traits and Qualities That Are Great to Have on Your Resume Now

5 Things Your Resume Must Have To Get More Job Interviews (6:39 minutes - From Work It Daily)

If Your Resume Doesn't Have This, It Gets Tossed by Recruiters | #HelpMeJT (1:54 minutes - From Work It Daily)

Should I List A Short-Term Job On My Resume? - Coaching Moment (2:00 minutes - From Work It Daily)

This Resume Mistake Will RUIN Your Chances Of Getting A Job - Part 6 of 8 (2:06 minutes - From Work It Daily)