|From: BBC Worklife / Credit: Getty Images/iStockphoto|
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Monday, August 26, 2019
👉By Emily Torres
👉GO TO FULL ARTICLE: Are you being ‘breadcrumbed’ at work?
Stop breadcrumbing me!
🚩Is your boss commitment-phobic?
Our modern dating vocabulary is making its way into our work lexicon, and it’s bringing more life and colour to the way we describe our experiences. Have you ever been ghosted by a potential employer? Or have you ghosted them? Now, thanks to the latest series of the reality TV show Love Island, we have a new word for an old practice: breadcrumbing.
“Breadcrumbing is when you leave little bits of bread for someone. It’s a way of saying when you lead someone on,” explains Love Island host Caroline Flack. These small amounts of communication, encouragement or rewards ultimately might leave the recipient empty-handed.
Whether you’re being strung along in a drawn-out hiring process or your existing employer is leading you on, breadcrumbing gives you “just enough” to keep you on the line. You can see it when your manager drops hints about new projects, raises or promotions that may – or may not – ever materialise.
“Breadcrumbing is really a modern term for what we used to call intermittent reinforcement, which is one of the strongest ways to develop someone's behaviour,” says B Lynn Ware, an industrial/organisational psychologist and the CEO of a leadership consultancy in California. She explains that successful managers use behavioural reinforcement to develop their staff through appropriate and proportional recognition and rewards.
But what if they’re not actually using it for employee development? […]
🚩Red flags to watch for
In a healthy workplace, feedback comes readily and regularly. Take stock of when you receive rewards or encouragement; is it only during times of peak burnout, or right when you’re ready to call it quits? […]
Stay vigilant of how your manager communicates rewards to you, as well. […] Two-way communication and negotiation are essential.
A classic breadcrumbing tactic is giving someone just enough to keep them busy, without taking the risk of doing something totally new. So, consider how your manager reacts to your proposals for new projects or ideas. […]
Finally, one of the biggest red flags is when a company routinely dangles promotions or promises title changes without following through.
Workers continue to expect more from their employers in terms of engagement and development. And savvy employers know that developing their employees’ careers cultivates loyalty. According to LinkedIn’s 2018 Workplace Learning Report, which surveyed over 4,000 employees, managers, executives and talent developers, 94% of employees would stay at a job longer if it invested in their career.
[…] Frequent, transparent communication and commensurate rewards are a must – breadcrumbs, but the right kind.
“I don't think breadcrumbing is necessarily a bad thing, as long as the manager follows through on it,” says Ware. “Managers are trained to recognise talented employees and help them grow, and it should always come with follow through.” (Read full article)
🎬2 VIDEOS YOU MAY FIND INTERESTING:
The Power of Motivation: Crash Course Psychology #17 (11:19 minutes)
Prepare to Negotiate Your Salary (Or Anything): Crash Course Business - Soft Skills #7 (11:10 minutes)
💡You may also be interested in:
Tuesday, August 06, 2019
🔺IMPORTANT: This is NOT an advert! This is just my honest (and free) opinion.
I've already recommended other interesting websites, tools and videos, and I'll keep on doing so in the future as long as I come across things worth recommending. 😊
Why do I recommend this website? Simply because find it useful. Business Skills 360 podcast lessons provide essential tips and language for communicating in English, along with free transcripts, vocabulary quizzes and PDF downloads. (Lessons are listed on the website by the date published, with the more recent lessons at the top.)
💡Below is a brief podcast lesson overview:
PODCAST: Skills 360 – Levels of Formality in English (Part 1) There are different things you can do:
🎧You can click on the link above and just listen to the podcast:
💡Or you can use the free resources below:
👓🎧Click on "Lesson Module" and listen to the podcast while reading the transcript:
📝Click on "Quiz and Vocab" for online exercises and a full glossary:
⏬Or download the audio file or the pdf file, which includes discussion questions, a useful vocabulary list, the full transcript and an exercise + answer key)
💡Here are just a few podcast lessons:
- Skills 360 – Communicating Clearly in English (1)
- Skills 360 – Leading Group Decision-Making Meetings (1)
- Skills 360 – Making your Ideas Stick (Part 1)
- Skills 360 – Getting the Most out of a Conference (Part 1)
- Skills 360 – How to Sound Credible (Part 1)
- Skills 360 – Presentations: Connecting with your Audience (1)
- Skills 360 – How to Influence People (Part 1)
- Skills 360 – Technical Job Interviews (Part 1)
- Skills 360 – Teleconferences (Part 1)
- Skills 360 – Dealing with Criticism (Part 1)
- Skills 360 – Building a Better Vocabulary (Part 1)
- Skills 360 – Improving your Communication Skills (Part 1)
- Skills 360 – Defending your Ideas (Part 1)
- Skills 360 – Giving and Receiving Feedback (Part 1)
- Skills 360 – How to Get Good Customer Service (Part 1)
- Skills 360 – Staying Positive (Part 1)
- Skills 360 – Organizing your Ideas (Part 1)
- Skills 360 – How to Say No (Part 1)
- 360 – Negotiations 1: Doing your Groundwork
- 360 – Negotiations 2: Making the Deal
- Skills 360 – Dealing with Problem People (Part 1)
- Skills 360 – Telephone Tips (Part 1)
- Skills 360 – Selling your Ideas (Part 1)
- Skills 360 – Diplomatic and Direct Language
- Skills 360 – Tips for Successful Presentations 1
- Skills 360 – Achieving Your Goals (Part 1)
- Skills 360 – Networking Skills (Part 1)
- 360 – Tips for your First Job Interview: Difficult Questions
Saturday, July 20, 2019
How well you listen has a major impact on the quality of your relationships with others.
[…] Given all the listening that we do, you would think we'd be good at it! In fact, most of us are not, and research suggests that we only remember between 25 percent and 50 percent of what we hear, as described by Edgar Dale's Cone of Experience. That means that when you talk to your boss, colleagues, customers, or spouse for 10 minutes, they pay attention to less than half of the conversation.
Turn it around and it reveals that when you are receiving directions or being presented with information, you aren't hearing the whole message either. You hope the important parts are captured in your 25-50 percent, but what if they're not?
Clearly, listening is a skill that we can all benefit from improving. By becoming a better listener, you can improve your productivity, as well as your ability to influence, persuade and negotiate. What's more, you'll avoid conflict and misunderstandings.
💡Tip: Good communication skills require a high level of self-awareness. Understanding your own personal style of communicating will go a long way toward helping you to create good and lasting impressions with others.
Becoming an Active Listener
It takes a lot of concentration and determination to be an active listener. Old habits are hard to break, and if your listening skills are as bad as many people's are, then you'll need to do a lot of work to break these bad habits.
There are (some) key techniques you can use to become a more effective listener:
1. Pay attention
- Give the speaker your undivided attention and acknowledge the message. Recognize that non-verbal communication also "speaks" loudly.
- Look at the speaker directly.
- Put aside distracting thoughts.
- Don't mentally prepare a rebuttal❗ […]
2. Show That You're Listening
- Use your own body language and gestures to show that you are engaged. […]
- Make sure that your posture is open and interested.
- Encourage the speaker to continue with small verbal comments like yes, and "uh huh."
3. Provide Feedback
- Our personal filters, assumptions, judgments, and beliefs can distort what we hear. As a listener, your role is to understand what is being said. This may require you to reflect on what is being said and to ask questions.
- Reflect on what has been said by paraphrasing. "What I'm hearing is... ," and "Sounds like you are saying... ," are great ways to reflect back.
- Ask questions to clarify certain points. "What do you mean when you say... ." "Is this what you mean?"
- Summarize the speaker's comments periodically.
💡Tip: If you find yourself responding emotionally to what someone said, say so. And ask for more information: "I may not be understanding you correctly, and I find myself taking what you said personally. What I thought you just said is XXX. Is that what you meant?"
4. Defer Judgment
- Interrupting is a waste of time❗ It frustrates the speaker and limits full understanding of the message.
- Allow the speaker to finish each point before asking questions.
- Don't interrupt with counter arguments.
5. Respond Appropriately
- Active listening is designed to encourage respect and understanding. You are gaining information and perspective. You add nothing by attacking the speaker or otherwise putting her down. […]
- Assert your opinions respectfully.
- Treat the other person in a way that you think she would want to be treated.
Start using active listening techniques today to become a better communicator, improve your workplace productivity, and develop better relationships.
👉GO TO FULL ARTICLE: Active Listening: Hear What People Are Really Saying (From MindTools)
How To Improve Your Listening Skills (4:54 minutes)
Active Listening: How To Communicate Effectively (4:39 minutes)
💡You may also be interested in:
Thursday, July 18, 2019
👉Understanding Someone's Entire Message
For many of us, listening is the communication skill we use the most. Yet, many people listen poorly, and they rarely think to improve this important skill.
They get distracted by their own thoughts or by what's going on around them, and they formulate their responses before the person who they're talking to has finished speaking. Because of this, they miss crucial information.
Good listeners, on the other hand, enjoy better relationships, because they fully understand what other people are saying. Their team members are also more productive, because they feel that they can discuss problems easily, and talk through solutions.
So, how good do you think your listening skills are? Test them HERE, and then find out how you can improve.
🔺NOTE: Evaluate each statement as you actually are, rather than as you think you should be. When you've finished, click "Calculate My Total" to add up your score, and use the table that follows to think about next steps.
💡 You may also be interested in the quizzes below:
- How Emotionally Intelligent Are You?
- How Good Is Your Feedback?
- How Approachable Are You? (from Mind Tools)
- The Holmes and Rahe Stress Scale (from Mind Tools)
- HOW SELF-CONFIDENT ARE YOU? (from Mind Tools)
- Are You a Positive or Negative Thinker?
- The Leadership Motivation Assessment (from Mind Tools)
- FREE PERSONALITY TEST: Which personality type are you?
- How Good Are Your Communication Skills? (from Mind Tools)
- How Creative Are You?
Thursday, November 22, 2018
👉 Excerpts from PSYCHOLOGY TODAY ⇒ GO TO FULL ARTICLES
All About Resilience
Adversity is a fact of life. Resilience is that ineffable quality that allows some people to be knocked down by life and come back at least as strong as before. Rather than letting difficulties or failure overcome them and drain their resolve, they find a way to rise from the ashes. Psychologists have identified some of the factors that make a person resilient, among them a positive attitude, optimism, the ability to regulate emotions, and the ability to see failure as a form of helpful feedback. [...] Resilience is not some magical quality; it takes real mental work to transcend hardship. But even after misfortune, resilient people are able to change course and move toward achieving their goals. There's growing evidence that the the elements of resilience can be cultivated.
Bouncing Back From Tough Times
[...] Do you demand a perfect streak, or can you accept a mix of losses and wins? Resilience is about getting through pain and disappointment without letting them crush your spirit, and research continues to uncover what resilient people do as they persist after missteps, accidents, and trauma. Stories of ordinary people thrust into extraordinarily challenging circumstances prove that disasters can be overcome—and can even make one stronger.
The Power of Failure
To fail is deeply human, as is the capacity to inspect, learn from, and transcend failure. That doesn’t mean one needs to pretend that it’s pleasant to fail or simply ignore the frustration that arises when a goal falls out of reach. But accepting the feelings that come with failure, being curious about them, and resisting the urge to judge oneself too harshly are critical skills to cultivate. Ultimately, failures are no more than stumbling blocks on the proverbial path to success: The lessons they teach have implications for humility, maturity, and empathy.
Linda Raynier ⇒ Fear of Failure (How to Overcome the Fear of Failure) (7:37 minutes)
👉 Excerpt from AMERICAN PSYCHOLOGICAL ASSOCIATION ⇒ GO TO FULL ARTICLE
The Road to Resilience
How do people deal with difficult events that change their lives? The death of a loved one, loss of a job, serious illness, terrorist attacks and other traumatic events: these are all examples of very challenging life experiences. Many people react to such circumstances with a flood of strong emotions and a sense of uncertainty.
Yet people generally adapt well over time to life-changing situations and stressful conditions. What enables them to do so? It involves resilience, an ongoing process that requires time and effort and engages people in taking a number of steps.
This brochure is intended to help readers with taking their own road to resilience. The information within describes resilience and some factors that affect how people deal with hardship. Much of the brochure focuses on developing and using a personal strategy for enhancing resilience.
💡 GO TO FULL ARTICLE for more information about:
- What is resilience?
- Resilience factors & strategies
- 10 ways to build resilience
- Learning from your past
- Staying flexible
- Places to look for help
- Continuing on your journey
👉 Excerpt from MIND TOOLS ⇒ GO TO FULL ARTICLE
Developing Resilience - Overcoming and Growing From Setbacks
According to legend, Thomas Edison made thousands of prototypes of the incandescent light bulb before he finally got it right. And, since the prolific inventor was awarded more than 1,000 patents, it's easy to imagine him failing on a daily basis in his lab at Menlo Park.
In spite of struggling with "failure" throughout his entire working life, Edison never let it get the best of him. All of these "failures," which are reported to be in the tens of thousands, simply showed him how not to invent something. His resilience gave the world some of the most amazing inventions of the early 20th century, such as the phonograph, the telegraph, and the motion picture.
"I have not failed. I've just found 10,000 ways that won't work."– Thomas Edison
In this article, we'll examine resilience: what it is, why we need it, and how to develop it; so that we have the strength and fortitude to overcome adversity, and to keep on moving forward towards our dreams and our goals. (Continue reading)
Wednesday, October 03, 2018
Resume Hacks - How to Make a Resume Stand Out (9:00 minutes - By Linda Raynier)
📝 How to Write a Resume (From Glassdoor Blog)
[… This article] will take you through all the essential steps of crafting this career document, from how to structure its many sections to how to make sure a spelling error doesn’t sneak in. […]
How to Structure a Resume
This is what the perfect resume looks like: it's got a simple, clean design and a clear way to contact the job candidate, plus it makes the applicant's experience stand out. You'll need to add your work experience, education — including any specialized training you may have received — your skills, and the best way to contact you. (Adding references to your resume is optional.) […]
For example, professional resume writer Peter Yang told Glassdoor that there's no rule that your education section must come before your work experience section. If your work experience is more relevant to the position for which you're applying—or if your education doesn't match the position's requirements—then your degree should be placed at the bottom of your resume. But if your GPA is sure to wow, or you’re a recent graduate without much experience, put your degree toward the top. In other words, structure your resume in a way that makes sense for you — and that shows off your strongest assets for the specific job for which you're applying.
Lastly, beware of leaning too heavily on traditional resume templates. They may make writing your resume easier, but they also won't help you stand out in a pile of other resumes. "People too often use a standardized resume," said Aikman, "and don't think from a creative perspective."
Instead, Aikman told Glassdoor, "You should consider, 'What does this employer think about? What are they looking for? What can I communicate visually?' You are trying to communicate to someone else, so think about what they want to see. What works for the engineering industry does not work for the marketing industry; [and] therefore, you have to style it toward the person who is going to be reading it."
How to Showcase Your Skills, Education & More
Career experts agree: finding a way to quantify or paint a picture of your skills is the most effective way to show them off on your resume. So, what does that look like?
It means stripping words such as "results-oriented" and "hardworking" from your resume. Why? They're overused, and they're not specific enough. Instead, use verbs "that really pinpoint what was accomplished, i.e. influenced, improved, achieved, etc.," according to expert Susan Joyce. "This way, there is no miscommunication about a candidate’s qualifications."
Job coach Angela Copeland told Glassdoor, "if you want to show that you’re results-oriented and hardworking, share the numbers. Rather than stating that you’re an 'excellent digital marketer,' prove it. Say something that reflects your actual results, such as, "grew online sales and revenue by 200 percent in one year.'"
But when it comes to showcasing your skills, education, and anything else you want to stand out, there are more words you need to focus on than just verbs. Recruiters and applicant tracking systems scan your resume for exact keywords that match the job description. So, one way you'll ensure you can show off those skills is to pepper your skills section with those keywords. For example, Yang told Glassdoor, if the job description for a software engineering position requires candidates have knowledge of object-oriented design and you took a course on object-oriented programming in college, note it on your resume. You can include it in your education or your skills section.
How to Edit Your Resume
You've written your resume, and read it twice, but that's not enough. A good editing job will take a little longer—and some specific tactics meant to catch resume errors.
First, don't attempt to edit your resume until it's done. […]
Next, never try to edit your resume right after you've written it. In fact, you should give yourself a 24-hour break before editing your resume. With time away, you'll see your resume with fresh eyes and for what it really is—not what you meant it to be.
When you give your resume a read, try reading your resume backward. It sounds odd — and it's not always easy — but reading backward forces you to focus on each word, and helps you better catch both spelling and grammatical errors in the text.
Ask a friend or family member to read your resume, too. They may spot errors that you missed or have suggestions for how to show yourself in an even better light.
Then, fact-check your resume. Check the spelling of proper nouns — think: company names, addresses, etc. — and make sure you have the current contact information for any references you've chosen to add. These things might have changed since you last applied for a job.
And lastly, be sure to look for these common resume pitfalls before you press send. […]
💡 A few examples:
💡 More from Glassdoor Blog:
5 Things Your Resume Must Have To Get More Job Interviews (6:39 minutes - From Work It Daily)
If Your Resume Doesn't Have This, It Gets Tossed by Recruiters | #HelpMeJT (1:54 minutes - From Work It Daily)
Should I List A Short-Term Job On My Resume? - Coaching Moment (2:00 minutes - From Work It Daily)
This Resume Mistake Will RUIN Your Chances Of Getting A Job - Part 6 of 8 (2:06 minutes - From Work It Daily)
Thursday, September 27, 2018
👉 Listen to Insecure Overachievers on BBC Radio 4 here. Presented by Laura Empson and produced by Jonathan Brunert.
Decades of research into elite firms identified a particular type of worker: exceptionally capable and fiercely ambitious, but driven by a profound belief in their own inadequacy.
"It feels like a constant need to prove you should be where you are, and a constant concern, before every meeting that I go to… am I going to make an idiot of myself here and are people going to see through a façade and think actually there’s no real substance to this?"
This is Jeremy Newman. Until recently, Jeremy was the global CEO of BDO, one of the world’s largest accounting firms. He currently chairs important government bodies and a range of other institutions. By any measure he is hugely successful in his professional life, and yet here he is, telling me that he privately worries constantly that he is not good enough.
He is not alone. In my 25 years of researching leadership and professional service firms (such as law and accountancy firms, consultancies and investment banks) I have heard numerous brilliant, successful, and apparently confident people describe themselves as insecure. They are ‘insecure overachievers’: exceptionally capable and fiercely ambitious, but driven by a profound belief in their own inadequacy.
When I wrote about insecure overachievers in my recent book, Leading Professionals: Power, Politics, and Prima Donnas, I got a phenomenal response from people worldwide, in a range of sectors, saying that they identified with the term. Insecure overachievers are made, not born, and typically in childhood, through experiencing psychological, financial, or physical insecurity. [...]
[…] People know that they are being directly measured against their colleagues. But because they don’t actually know how their colleagues are doing, they set themselves incredibly high standards, just to be sure. And because everyone in the system is doing this, the standards just get higher and higher, requiring everyone to work harder and harder.
For insecure overachievers, this pattern persists. During my research, a senior executive in a consulting firm described two colleagues, who “feel that I will say to them, ‘Sorry. You’re not performing. You have to leave’… So I say, ‘Are you crazy? Why don’t you go home earlier and think about your family?’ And they say, ‘No, no, no, no, I have to work.’” More junior employees see their leaders behaving in this way and assume that this is what will get them ahead. And so, the pattern is repeated and constantly reinforced.
[... Sometimes, it] can be positive. David Morley, until recently the global senior partner at leading global law firm Allen and Overy, likens the senior lawyer on a transaction to the ringmaster of a giant circus that’s going on around them. “And if you’re good at it and you enjoy it, that’s very stimulating,” he says. “You can render a large bill at the end which is paid by a grateful client, and so you’ve got a very tangible number on the page illustrating the value that you’ve added. And then the phone rings and you’re on to the next one... It’s almost like a drug... this flow of excitement… and if you are good at it there are a lot of positive rewards that come from that."
However, taken to extremes, the long hours and being constantly driven to excel can lead to serious physical and mental health problems, ranging from simple exhaustion to chronic pain, addictions, eating disorders, depression and worse.
So, if you are an insecure overachiever, what can you do about it? […]
- Recognise your triggers. […]
- Define success in your own terms, not others'. […]
- Respect the evidence of and celebrate your success. […]
🔗 GO TO FULL ARTICLE 👉Are you an insecure overachiever?
🔎 Laura Empson is professor in the management of professional service firms at Cass Business School, London, and a senior research fellow at Harvard Law School's Center on the Legal Profession. Her most recent book is Leading Professionals: Power, Politics, and Prima Donnas (Oxford University Press).
Tuesday, August 28, 2018
How you respond to emotions may have implications for your psychological health
|Source: Psychology Today|
She grabs her son by the arm and rushes to her infant daughter’s room to swoop her up. Michiko manages to get to the stairwell, one struggling child under each arm. Dust begins to fall from the ceiling, and she realizes that there is no way to get all three of them down the long, steep staircase safely. She rushes to return her infant to her crib, kisses her hot face, and begins the challenge of wrestling her toddler down the perilous stairs.
Once outside, she looks desperately for someone she can entrust her toddler to so that she can return for her daughter. Huge buildings tilt and crack as a sea of panicked humanity rushes by her.
This is a fictional recombination of several real accounts told to us by our research participants, living and working in Tokyo, Japan during the March 2011 tsunami, earthquake, and nuclear crisis.
The Regulation of Emotion
I study emotion regulation, or the strategies people use to change or modify their emotional states in order to feel better or meet some other sort of goal, such as behaving appropriately in a social situation. Most of the time, the situations that require us to regulate our emotions are fleeting and minor (you must dampen your irritation with a frustrating client in order to maintain a good working relationship). Decades of research have taught us a lot about which methods of emotion regulation are most successful.
This research seems to indicate that one of the most effective emotion regulation techniques is that of cognitive reappraisal – the ability to rethink the nature or implications of a situation in order to alter its impact (the client is just trying to please his own boss – I can recall being in similar situations and should be more patient).
So, cognitive reappraisal is effective, and both how frequently you use cognitive reappraisal in your daily life and how successfully you are able to use it to reduce negative emotions have been linked to all sorts of good outcomes like lower depression and heightened well-being. (Continue reading)
🔎Sarah Rose Cavanagh, Ph.D. is an assistant professor of Psychology and Director of the Laboratory for Cognitive and Affective Science at Assumption College.